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Frequently Asked Questions (FAQ)

Frequently Answered

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What is FitSync?

FitSync is the world's first handheld<···>Web fitness and active lifestyle community network that gives you all the tools, motivation and support you need to get results. Whatever your goal or experience level, FitSync's powerful combination of mobile and Web connectivity will help you reach your goals. Track your progress, monitor your performance, and reach your goals – real results for real people.

Read about us here.

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How does it work?

Everyone agrees that to reach your goals you need to make a plan, track your progress, and monitor your performance.  FitSync takes the guesswork out of your plan!™

With FitSync, you can:

  1. Download free workouts to your PDA or mobile phone or create your own
  2. Log your workouts on your handheld and upload your workout data to your FitSync.com account
  3. Monitor your progress at your personalized FitSync.com account
  4. Connect, compete, compare and share

FitSync puts it all together for you with our unique tools so you get the results you want.

  • Workout Libraries - Choose workouts from over 20 categories (weight loss, bodybuilding, sports, etc.). FitSync has the world's largest user-generated library of workouts that you can download to your handheld
  • Create Your Own Workouts from over 2,000 exercises, including videos.
  • Create Your Own Exercises and upload your own videos or images.
  • MyFitSync - Personalize your FitSync homepage for a quick view of your progress, calendar, or other indicators that are important to you
  • Reports & Charts – Get automatic analysis of your progress over time
  • Vital Statistics - Track weight, body measurements, heart rate, etc.
  • Global Rankings - Compete with others. Compare your performance to established norms
  • Community – Share tips, find buddies, get motivated in the FitSync member arena
  • Find a Trainer – If you prefer genuinely custom-designed programs, you can work with a trainer online or in person. FitSync keeps you connected so you and trainer can easily collaborate wherever you are. Your trainer will be able to monitor your progress and post workouts into your account directly, anytime, anywhere.

Just create your account, install your handheld software and off you go!

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I'm a beginner and new to exercising, how will FitSync help me?

FitSync has many workouts for beginners with exercise videos in our libraries that you can choose from. Your FitSync calendar lets you plan your workout schedule and each day's workout is automatically downloaded to your handheld device when you sync. Logging your workouts will help you track your progress so you'll be able to see the results that you've achieved. FitSync will help you keep track of your increasing strength, improving cardio response, vital stats and body measurements. You can also participate in our online Global Rankings and see how you compare with others. The FitSync Forums are a good source of tips and advice from other users.

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I'm an experienced athlete and exerciser, how will FitSync benefit me?

FitSync gives you complete flexibility in designing your routines and helps you track and monitor your progress. We provide you with workouts from our libraries and motivate you with our online Global Rankings where you can compare and compete with others. Some experienced athletes reach a plateau in their training but with FitSync's analytical tools and reports, you can refine your program continuously, keep track of injuries in your journal, monitor your vital stats and body measurements online and reach your goals. Remember, with FitSync, if you can do it, FitSync can track it.

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I have a personal trainer, how will FitSync help me?

You and your personal trainer can track your progress together, even when you're traveling or training on your own. Your personal trainer can prepare new workouts for you that you can download to your handheld even when you're not training together. Your personal trainer will be able to monitor your total fitness program, including activities that you perform on your own or outside the gym. You can both stay in touch easily via the FitSync messaging system. No matter where you are, your trainer can use FitSync to provide guidance and motivation.

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I don't have a personal trainer, how can FitSync benefit me?

FitSync has many workouts with exercise videos in our libraries that you can choose from based on your goals. Your FitSync calendar lets you plan your workout schedule and each day's workout is automatically downloaded to your handheld device when you sync. Logging your workouts will help you track your progress so you'll be able to see the results that you've achieved. FitSync will help you keep track of your increasing strength, improving cardio response, vital stats and body measurements. You can also participate in our online Global Rankings and see how you compare with others. The FitSync Forums let you meet others online to share tips and advice.

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Why is FitSync different from other fitness websites or software programs?

FitSync is the world's first integrated handheld and Web fitness network so you can:

  • Download workouts from the world's largest user-generated libraries
  • Log your workouts easily on handheld devices (PDAs and mobile phones)
  • Track your progress in your FitSync.com account
  • Compare and compete with others
  • Train with a personal trainer or on your own

Unlike other Web sites that make you do their workouts or track on paper, FitSync gives you complete flexibility in creating your fitness program. You can pick from our libraries or create your own routines. Then, download your workouts to your handheld, track your progress, and then upload to your FitSync.com account to check your results.

FitSync does not require an Internet connection on your PDA or phone all the time. FitSync's mobile software is installed on your device so your downloaded workouts are saved on your device. It doesn't matter if there's a slow Internet connection or weak phone signal when you're working out. Sync and upload your data when you're ready!

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Can I create my own workouts?

Yes, you can create your own exercises, workouts or programs (multi-week collection of workouts). FitSync gives you the flexibility to choose from our vast library of exercises with videos to create your own workout or you can create one from scratch. Create your own exercise and upload your video if you like.  Your trainer can also design workouts for you that you access directly on your handheld or personal FitSync.com account. You can also easily edit workouts to quickly create a new one.

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Is there a calendar for me to schedule my workouts?

Yes, you can schedule your own fitness program and your workouts for each day will be automatically downloaded to your handheld device when you sync.

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What does FitSync cost?

FitSync Online membership is FREE. FitSync offers a Premium Membership that includes the software for your handheld device with a monthly or annual subscription. If you're a member of a club with the FitSync system, your FitSync membership may already be included in your club membership. To view subscription rates, log in to your FitSync.com account, and click on My Account.

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How do I contact FitSync?

Email us at info@fitsync.com.

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What do I need to run FitSync?

You'll need a PC with access to the Internet so you can access your FitSync.com account. If you want to download and track workouts on your handheld device you'll need a device that can connect to the Internet so you can download your workouts. FitSync runs on devices powered by Windows Mobile® PocketPC 2003 or later, Palm OS® 4.0 or later, iPhone™, iPod Touch, Android or Java J2ME WAP 2.0 phone with GPRS data service. Trainers need a PDA with Windows Mobile 2003 or later. If you do not have a handheld device, you can still use FitSync on a PC with Internet access.

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Do I need to have Wi-Fi or an Internet connection all the time on my handheld to use FitSync?

No, your workouts are downloaded and saved on your handheld so you do not need an Internet connection all the time. If your Windows Mobile device does not have Wi-Fi, you can use ActiveSync to connect to the Internet via an Internet-connected PC. If your Palm™ device does not have Wi-Fi, you can use third-party software to connect via an Internet-connected PC. You do not need to be connected to the Internet while using FitSync.

iPhone™ and Android™ devices only need to be connected to download and upload data or view videos and charts. Just keep your browser open and FitSync active and you can use FitSync offline for up to 2 hours (be sure to sync and upload your data before you exit FitSync)

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Do I need to install anything on my PC?

No, you only need Internet access via IE 6 or later, or Mozilla Firefox on your PC to use FitSync. To use our handheld component, you would need to install our software on your handheld device.

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Do I need to install anything on my PDA or mobile phone?

Yes, you need to install FitSync on your handheld device.

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I use a Mac, can I use FitSync?

All you need is an Internet connection with a browser on a Mac to use FitSync.

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What handheld devices does FitSync support?

FitSync works on devices powered by Windows Mobile PocketPC 2003 or later, Palm OS 4.0 or later, iPhone, iPod Touch, Android or Java J2ME WAP 2.0 phone with GPRS data service. Trainers need a handheld with Windows Mobile PocketPC 2003 or later.

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How do the workouts get to my handheld?

Every time you sync your handheld device, your workouts are automatically downloaded and saved on your handheld, and your latest workout data is automatically transferred to your personal FitSync.com account. You don't need to be connected to the Internet to log your workouts on your handheld but you will need a connection to sync your device with your FitSync.com account. If you do not have a Wi-Fi enabled Windows Mobile device, you can use ActiveSync to connect via an Internet-connected PC. If you do not have a Wi-Fi enabled Palm device, you can use third-party software (log in for more details).

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Are there differences between the Windows Mobile®, Palm® and Java™ versions of FitSync?

The Palm and Java versions for individuals allow users to download their scheduled workouts, track their results and upload their data to their personal FitSync.com accounts. The Windows Mobile version for individuals has some additional functions such as creating and editing workouts. The Windows Mobile version for professionals allows management of multiple clients so fitness or health professionals can download all the workouts for their clients on a particular day.

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After I log into the site, why does every button I click log me out?

You need to enable cookies for fitsync.com. If you use Firefox, go to Tools>Options>Privacy. If you use Internet Explorer, go to Tools>Internet Options>Privacy.

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My club offers a free FitSync Web account. How do I login to my account?

Log in with your Membership Number as your username and your date of birth (in DDMMYYYY format) as your password. If your password doesn't work, contact your club's Fitness Manager to reset your password. You can change your username and password once you've logged in by clicking on My Account on the left side of the page.

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How can I use FitSync on my handheld?

You can upgrade your FitSync Web account to add the software for your handheld device so you can download workouts to your device. Log in here or at your club's Web site with your username and password, then click on My Account and then Upgrade Account to get FitSync on your handheld.

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What's the difference between a FitSync Web account and FitSync Premium Member account?

With a FitSync Web account you can track your progress on the Internet. A FitSync Premium Member account lets you download your workouts to your hand phone or PDA and conveniently log your exercises on your handheld. It's like having your personal trainer in your pocket!

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I received a free FitSync Premium Member account as a personal training client. How do I extend my FitSync Premium membership when my free one expires?

Log in here or at your club's Web site with your username and password. Click on My Account and Renew Account to continue your membership with the handheld access.

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How do I communicate with my trainer via FitSync?

The FitSync Message Center allows you to communicate with your trainer when you are both using FitSync. Messages will appear in your FitSync Web page and on your PDA. Your trainer can also post comments in your journal, update your targets and goals, and add new workouts for you to try.

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When I travel, can I use FitSync in another club?

You can use FitSync wherever you are. All you need is Internet access. If you do not have Internet access, you can wait until you regain Internet access to sync your handheld device. If you are unsure about Internet accessibility at the facility you will be visiting, make sure you sync your handheld before you travel. That way you will have your scheduled workouts with you.

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If I change my club, can I keep using my FitSync account?

If your FitSync account is part of your club membership, you can keep using your FitSync account at any club in the same chain. Check with your club's management.

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Why is it important to log my workouts?

Fitness experts all agree that if you want to reach your goals you need to (1) make a plan and (2) track your progress. Reaching your goals is a lot easier and more fun when you can see how you're doing. Whether you want to get fit, lose weight, build muscle or sculpt your body, you get the most out of your workouts when you log your results and monitor your progress. Whether you're working with a personal trainer or on your own, an activity log will show you your results and you'll see how far you've come toward reaching your goal.

Your FitSync activity log will let you:

  • Set goals and automatically show you your achievement with our graphs and charts
  • Review what exercises worked and what didn't
  • Monitor your vital stats and body measurements along with your activities
  • Compare your results with others

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How do you log a workout?

You can log a workout on your mobile phone, PDA or at the Web site.

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If I don't have a handheld device, can I still log my workouts?

Yes, you can enter your data at your club's Web site or logging in here.

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Can I use somebody else’s handheld device to use FitSync?

You can use any PDA or mobile phone that has the FitSync handheld software installed to log in with your username and password.

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After I log my workouts on my handheld, when will I be able to view my results on the Web?

Once you sync your handheld, your results are automatically transferred into your personal FitSync.com account where you can view them straightaway.

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After I logged my activity, can I change or delete my data?

Yes, you can edit or delete your data when you log into your FitSync.com account.

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Can I share my workouts with others?

Yes, you can submit your workouts to FitSync's Library so your friends can try them as well. Your friends can search for workouts by type, name of the workout or the name of the Author.

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